Specialist Language Courses

Customer Terms and Conditions – Online Products

Definitions and Interpretations in these Conditions

The ‘Company’ shall mean Specialist Language Courses Ltd or SLC.
‘The customer shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made.
‘Force Majeure’ shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war and civil strife, etc.

Copyright and Intellectual Property Rights

Specialist Language Courses (SLC) owns or is licensed to use all intellectual property rights relating to this course.

Reproduction, posting, transmission or other distribution or use of the Product in whole or in part, in any medium, requires the written permission of the Copyright holders, or in the case of third party materials, the owner of that content. You may not alter or remove any copyright or other notice from copies of the content.

If you believe that any materials included in the course may infringe the copyrights of another party, please contact us. Please send a written notice describing the alleged infringement to the following address:

Specialist Language Courses Ltd, Sussex Innovation Centre, University of Sussex, Falmer, Brighton, East Sussex, TN22 1UB, UK.

Your notice must include the following:

  • a physical or electronic signature of the owner, or a person authorised to act on behalf of the owner, of an exclusive right that is allegedly being infringed;
  • identification of the copyrighted work claimed to have been infringed or, if the claim involves multiple works, a representative list of such works;
  • identification of the allegedly infringing material on the Product;
  • information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, or, if available, an email address;
  • a statement that the complaining party believes that use of the materials in the manner complained of is not authorised by the copyright owner; and
  • a statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorised to act on behalf of the owner of the exclusive right that is allegedly infringed.

Course Updates

SLC reserves the right to update the course content from time to time, in order to ensure that the content is up-to-date.

Disclaimer

The contents of this online course are provided for language learning purposes only. The information and material contained on this site does not constitute advice or opinion and should not be relied upon in this way.

While we have used our best endeavours to ensure that the material and information contained on this course was accurate at the time it was developed, no explicit or implied guarantee is given that the information and material located in this course, or on any other site or location referred to in this course, is free from error or omission. SLC does not accept any liability to any person for the use of the information which is provided in this course or incorporated into it by reference, or for any action taken or omission made on the basis of the information located in this online course. Users and readers should exercise their own skill and care with respect to the use of the information and material contained in this course.

License for personal use

You may view this course electronically.

You may, for your personal use only, save to your individual storage medium and print such extracts from this site as are necessary for personal learning purposes.

Limitations of liability

SLC accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However, SLC shall not be liable for the perceived failure of these services where such failure is attributable to a) the fault of the client, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company’s suppliers control, including force majeure.

We specifically exclude any liability whatsoever, to the fullest extent permitted by law, in respect of any loss or damage resulting or arising from reliance on the contents of this course or any material or content accessed through it. You agree to indemnify, defend and hold SLC, its directors, officers, employees or agents, harmless from all claims, causes, costs, expenses, fees (including reasonable legal fees), judgments, liabilities, losses and damages arising from or relating to your use of the course.

Course Delivery

Your course is accessible online via PC, Tablet or Smartphone for an agreed period of time after your initial login. After purchase you can access the course using the code provided in your confirmation email.

Open Group Language Courses

Courses are all teacher-led programmes. The schedule and hours of all courses are shown on the SLC website. Course materials used are at the discretion of SLC. Lessons are given on an online platform of SLC’s choice.

The entry level for customers joining the courses is described on the SLC website and there is a link to an online English language test to support customers in their decision to book the course. Customers may also speak to SLC to discuss their level before making a booking. SLC is not liable for a customer purchasing a course and finding that the level of the course does not meet their expectations.

Customers are expected to attend all lessons in order to make the progress expected of them. SLC does not accept any liability for any lessons missed and no refunds will be given where lessons are missed for any reason except in the case of Force Majeure.

In order for courses to run, there must be a minimum booking of 6 customers. Any exception to this is at the sole discretion of SLC. If the course does not run due to insufficient bookings, customers will receive a full refund.

The minimum age for attending a course is 18.

Public Holidays

Where a lesson is ordinarily scheduled to take place during a public holiday, the lesson will be rescheduled. This will be communicated by SLC to customers prior to course commencement.

Prices and Surcharges

The charges which make up the total course price will be as stated on our website. The prices are valid for courses until further notice but are subject to change at any time.

Alterations by the Company and Force Majeure

The company will do its utmost to provide the arrangements that have been confirmed, but it must reserve the right to modify or cancel any course if unforeseen circumstances arise. If the company cancels or significantly alters an essential element of the customer’s course for reasons of Force Majeure prior to course commencement, the company shall inform the customer as soon as possible and shall offer them the choice of an alternative course if available. If the company is unable to offer a suitable alternative, the company will refund the course in full. If Force Majeure occurs while the course is in progress, the company will try to make reasonable alternative arrangements or refund a proportionate amount of the fee.

Liability of the Company

The company accepts responsibility for ensuring that all parts of the course are supplied as described and that all services shall reach reasonable standard. However, the company shall not be liable for the failure or improper performance of these services where such failure or improper performance is attributable to a) the fault of the customer, b) the unforeseeable or unavoidable actions of an unconnected third party, c) unusual and unforeseeable circumstances beyond the company’s control, including Force Majeure.

Cancellation by the Customer

If the customer wishes to cancel their booking this must be done in writing by the person who signed the booking form or who made the online order. The date of cancellation will be taken as the date that the company receives the letter or email.

Cancellations and postponements made with less than one full week’s notice before the start​ ​of​ ​a​ ​course​ ​will​ ​be​ ​subject​ ​to​ ​a​ ​100%​ ​cancellation​ ​charge. After a course has started there is no refund for any course. If a cancellation is made 8 days or more before course commencement, a refund will be given minus a £25 administration charge.

Teacher Absence

If a teacher is absent, we will do our best to provide a cover teacher. If this is not possible, we will reschedule the lesson to a suitable alternative date. If this is not possible, we will refund the cost of the lesson on a proportionate basis.

Technical Specifications: Online Classes

Lesson Video Platform: Customers should use a PC or tablet to participate in online tutor-led lessons.

Lesson Software: We use Zoom, an award-winning web conferencing platform. Zoom works on low internet connections, both with video and audio-only. Zoom is now used and trusted by more than 180,000 companies and educational institutions around the world. Zoom is free to download and use.

Minimum requirements:
•    Browser – Chrome, Firefox, Safari 5+, Internet Explorer 7+, Opera 12+
•    Operating system – Windows XP/Vista/7/8/8.1/10, OSX 10.6.8+
•    Supported tablet and mobile devices: iOS, Android and Blackberry devices, Surface PRO 2 running Win 8.1
•    Speakers and microphone – built-in or USB plug-in or wireless bluetooth
•    A webcam or HD webcam – built in or USB plug-in
•    Computer processor – any 1 Ghz single core processor or better

Bandwidth requirements: the bandwidth used by Zoom is optimised for the best experience based on the participants’ network. It automatically adjusts for 3G, WiFi or Wired environments

Recommended bandwidth
•    For 1:1 video calling: 600kbps (up/down) for HQ video and 1.2Mbps (up/down) for HD video
•    For group video calling: 600kbps/1.2Mbps (up/down) for HQ video. For gallery view: 1.5Mbps/1.5Mbps (up/down)
•    For screen sharing only (no vide thumbnail): 50-75kbps
•    For screen sharing with video thumbnail: 50-150 kbps
•    For audio VoiP: 60-80kbps

Firewall configuration: If internet access has been restricted by administrators, please ensure this domain is added to the firewall exceptions list:
•    *.zoom.us

Technical Failures

SLC cannot be held responsible for classes being missed due to technical failures on the customer’s side. Where courses are missed due to technical issues at the tutor’s end, classes will be rescheduled at the customers’ convenience.

General Information

General information is included in this website for help and guidance to the customer. Please read it carefully. The contract incorporating these conditions shall be governed by English law and any matters arising out of it shall be subject to the jurisdiction of the Courts of England and Wales.

Privacy policy

We are committed to protecting your privacy. We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Collected

We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Complaints

If customers feel they have genuine reason for complaint, they must mention this to SLC as soon as possible. We will then respond to all reasonable complaints and we will do all we can to resolve any problems. We will not, unfortunately, be able to respond to complaints made to the company after the customer has finished their course, unless we were notified of this complaint whilst the customer was still attending the course and reasonable opportunity was given to SLC to respond to this complaint at this time.

Course Participation: Our expectations

Anyone attending a course is expected to behave in a courteous manner and to respect fellow students and teachers. The illegal use of drugs, alcohol abuse and inconsiderate behaviour is considered unacceptable. The company reserves the right to withhold courses and school accommodation from any student violating course provider regulations or generally behaving in an offensive manner towards others. The company reserves the right to terminate courses, and, where relevant, send home, without escort or refund, any participant violating the terms of this article. The return trip will be at the expense of the participant or their family.

Website

SLC work with Third Parties to host the course on their website. These Third Parties provide the website on an ‘AS IS’ basis. Your use of the website and its content is at your own risk. SLC is not responsible for the running of the website, and do not guarantee that the website will provide continuous, prompt, secure or error-free service, and assume no responsibility, and shall not be liable for, any damages to or viruses that may affect your computer equipment or other property arising from your use of the course, including but not limited to the reproduction of the content.

Links

Any electronic links from this course are provided for information and convenience only, and SLC has no control over and cannot therefore accept responsibility or liability for the content of any linked third-party website. We do not endorse any linked website.

Choice of Law

These Terms and Conditions of Use and any counterparts, amendments or revisions thereto shall be governed and construed in accordance with English Law without regard to principles of conflicts of laws.

Privacy Policy

We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Information Use

We use the information collected primarily to process the task for which you visited the website. Data collected in the UK is held in accordance with the Data Protection Act. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Complaints

If you feel you have genuine reason for complaint, you should inform SLC as soon as possible. We will then respond to all reasonable complaints and we will do all we can to resolve any problems. We will not, unfortunately, be able to respond to complaints made after you have finished the course, unless we were notified of this complaint whilst you were still studying on the course and reasonable opportunity was given to respond to this complaint at that time.

Cancellations and Refunds

You can cancel your course and request a refund up to 10 days after paying for access to a course, provided you have not yet accessed the materials. All refunds will be subject to a £30 administration fee. If you would like a refund, please make the request in writing, via email, to enquiries@specialistlanguagecourses.com. Refunds will be processed within 30 days of request.

Contact Details

If you have any questions regarding our Terms and Conditions, please do not hesitate to contact us at:

Specialist Language Courses Ltd
Sussex Innovation Centre
University of Sussex
Science Park Square
Falmer, Brighton
East Sussex
BN1 9SB
United Kingdom

enquiries@specialistlanguagecourses.com

Tel: +44 1273 900213